Comments on: Fika Swedish Cafe on Facebook: Understanding Openness in the Social Economy http://agroovyweb.com/2009/09/02/fika-cafe-on-facebook-understanding-openness-in-the-social-economy/ Social Conversations: The Art of Listening, Marketing 2.0 and Newish Technology & Media Sat, 04 Sep 2010 17:05:00 +0000 hourly 1 http://wordpress.org/?v=abc By: cafe world social gaming http://agroovyweb.com/2009/09/02/fika-cafe-on-facebook-understanding-openness-in-the-social-economy/comment-page-1/#comment-113 cafe world social gaming Wed, 27 Jan 2010 04:43:34 +0000 http://groovygenie.wordpress.com/2009/09/02/fika-cafe-on-facebook-understanding-openness-in-the-social-economy/#comment-113 Have you ever considered adding more videos to your blog posts to keep the readers more entertained? I mean I just read through the entire article of yours and it was quite good but since I'm more of a visual learner Have you ever considered adding more videos to your blog posts to keep the readers more entertained? I mean I just read through the entire article of yours and it was quite good but since I’m more of a visual learner

]]> By: Isman Tanuri http://agroovyweb.com/2009/09/02/fika-cafe-on-facebook-understanding-openness-in-the-social-economy/comment-page-1/#comment-110 Isman Tanuri Tue, 26 Jan 2010 04:14:43 +0000 http://groovygenie.wordpress.com/2009/09/02/fika-cafe-on-facebook-understanding-openness-in-the-social-economy/#comment-110 Hello Gwee! My apologies for not responding earlier, long break+a holiday since I last updated :) How are you doing? I certainly appreciate that you left a comment and your thoughts here. Somehow, the wife and myself were pretty eager to visit them earlier on, but we are still apprehensive these days (the digital influences the real life and that's a fact!) I can't really comment on their business practices as we have never been a customer before but you are right, consistency and transparency are very important factors. A business owner may easily and unknowingly tread on customers' toes if they are not careful. I headed on over to their Facebook page earlier. I am pleased to say they are responsive and active on there, all credit to the management I say! :) But indeed, I think it is very important to accept constructive criticisms at some level and respond to that openly. Keep it on that Facebook page and anyone can see that the business cares. Otherwise, it will be just like this, like how you found my blog :) The search engine remembers. Oh, and thanks also for the info on Fou de Fafa, not heard about it before but great online reviews at every turn. Hello Gwee!
My apologies for not responding earlier, long break+a holiday since I last updated :) How are you doing?

I certainly appreciate that you left a comment and your thoughts here. Somehow, the wife and myself were pretty eager to visit them earlier on, but we are still apprehensive these days (the digital influences the real life and that’s a fact!) I can’t really comment on their business practices as we have never been a customer before but you are right, consistency and transparency are very important factors. A business owner may easily and unknowingly tread on customers’ toes if they are not careful.

I headed on over to their Facebook page earlier. I am pleased to say they are responsive and active on there, all credit to the management I say! :) But indeed, I think it is very important to accept constructive criticisms at some level and respond to that openly. Keep it on that Facebook page and anyone can see that the business cares. Otherwise, it will be just like this, like how you found my blog :) The search engine remembers.

Oh, and thanks also for the info on Fou de Fafa, not heard about it before but great online reviews at every turn.

]]> By: Gwee http://agroovyweb.com/2009/09/02/fika-cafe-on-facebook-understanding-openness-in-the-social-economy/comment-page-1/#comment-104 Gwee Tue, 05 Jan 2010 05:12:35 +0000 http://groovygenie.wordpress.com/2009/09/02/fika-cafe-on-facebook-understanding-openness-in-the-social-economy/#comment-104 Hi Isman, Thanks for bring this up, was about to book a table for four, googled for Fika's website and found your blog post instead. My gf and I were among Fika's first customers (or fans if you will) but got slightly aggrieved with 1) inconsistency of the all-day breakfast, different-sized hotdogs anyone? 2) an sudden increase of $2 to a few items on their menu, $2 of $9.90 is 20% isn't it? We wanted to give them another chance (not that they need it, judging from their overwhelming response) but I guess I rather head for Fou de Fafa these days, much better food and cheaper at that. My last question, if Fika is not open to slightly critical comments, why have a Facebook page in the first page? Hi Isman,

Thanks for bring this up, was about to book a table for four, googled for Fika’s website and found your blog post instead. My gf and I were among Fika’s first customers (or fans if you will) but got slightly aggrieved with 1) inconsistency of the all-day breakfast, different-sized hotdogs anyone? 2) an sudden increase of $2 to a few items on their menu, $2 of $9.90 is 20% isn’t it?

We wanted to give them another chance (not that they need it, judging from their overwhelming response) but I guess I rather head for Fou de Fafa these days, much better food and cheaper at that.

My last question, if Fika is not open to slightly critical comments, why have a Facebook page in the first page?

]]> By: Fika Swedish Cafe on Facebook: Understanding Openness in the Social Economy « a groovyweb by isman tanuri http://agroovyweb.com/2009/09/02/fika-cafe-on-facebook-understanding-openness-in-the-social-economy/comment-page-1/#comment-73 Fika Swedish Cafe on Facebook: Understanding Openness in the Social Economy « a groovyweb by isman tanuri Mon, 30 Nov 2009 09:58:29 +0000 http://groovygenie.wordpress.com/2009/09/02/fika-cafe-on-facebook-understanding-openness-in-the-social-economy/#comment-73 [...] Thanks for visiting A Groovyweb! I have since moved this blog to a new location (with the same great content and more!) You may wish to visit A Groovyweb by Isman Tanuri now or head straight to the mirror of this post here: http://agroovyweb.com/2009/09/02/fika-cafe-on-facebook-understanding-openness-in-the-social-economy/ [...] [...] Thanks for visiting A Groovyweb! I have since moved this blog to a new location (with the same great content and more!) You may wish to visit A Groovyweb by Isman Tanuri now or head straight to the mirror of this post here: http://agroovyweb.com/2009/09/02/fika-cafe-on-facebook-understanding-openness-in-the-social-economy/ [...]

]]> By: Brands on the Social Web: Creating Mind Share Through Social Media « a groovyweb by isman tanuri http://agroovyweb.com/2009/09/02/fika-cafe-on-facebook-understanding-openness-in-the-social-economy/comment-page-1/#comment-11 Brands on the Social Web: Creating Mind Share Through Social Media « a groovyweb by isman tanuri Thu, 12 Nov 2009 00:06:53 +0000 http://groovygenie.wordpress.com/2009/09/02/fika-cafe-on-facebook-understanding-openness-in-the-social-economy/#comment-11 [...] all of the above cases, for good or bad, the brands have left a lasting impression on me. By connecting with me and giving me a moment of [...] [...] all of the above cases, for good or bad, the brands have left a lasting impression on me. By connecting with me and giving me a moment of [...]

]]> By: If Wisma Atria is on Twitter: Why a Twitter Presence is Essential for Any People Business « a groovyweb by isman tanuri http://agroovyweb.com/2009/09/02/fika-cafe-on-facebook-understanding-openness-in-the-social-economy/comment-page-1/#comment-10 If Wisma Atria is on Twitter: Why a Twitter Presence is Essential for Any People Business « a groovyweb by isman tanuri Fri, 02 Oct 2009 07:34:46 +0000 http://groovygenie.wordpress.com/2009/09/02/fika-cafe-on-facebook-understanding-openness-in-the-social-economy/#comment-10 [...] at any time, like @rochorbeancurd does. What better way to reach out to customers other than being open, timely and with the injection of a little humanity in a brand’s persona. Especially when CSR [...] [...] at any time, like @rochorbeancurd does. What better way to reach out to customers other than being open, timely and with the injection of a little humanity in a brand’s persona. Especially when CSR [...]

]]> By: groovygenie http://agroovyweb.com/2009/09/02/fika-cafe-on-facebook-understanding-openness-in-the-social-economy/comment-page-1/#comment-9 groovygenie Wed, 02 Sep 2009 22:03:37 +0000 http://groovygenie.wordpress.com/2009/09/02/fika-cafe-on-facebook-understanding-openness-in-the-social-economy/#comment-9 Hi Dean, Thanks for reading and your kind words. Good point, it does really takes heart to run a small business. You are so much closer to customers. They'll see your less-than-perfect self at times but most will forgive and want you to do well. The fact that so many people stood up in support of Fika in response to my comments shows that business has changed tremendously. The Web2.0 has really humanised businesses. Its better to embrace it this way. Hi Dean,
Thanks for reading and your kind words.

Good point, it does really takes heart to run a small business. You are so much closer to customers. They’ll see your less-than-perfect self at times but most will forgive and want you to do well. The fact that so many people stood up in support of Fika in response to my comments shows that business has changed tremendously.

The Web2.0 has really humanised businesses. Its better to embrace it this way.

]]> By: Dean Shams http://agroovyweb.com/2009/09/02/fika-cafe-on-facebook-understanding-openness-in-the-social-economy/comment-page-1/#comment-8 Dean Shams Wed, 02 Sep 2009 07:05:33 +0000 http://groovygenie.wordpress.com/2009/09/02/fika-cafe-on-facebook-understanding-openness-in-the-social-economy/#comment-8 Hey Isman, Great post. What you say is very true. Businesses cant expect everyone to like them. To only show the good comments will make readers question the authenticity of the posts. When you have the good and the bad, that's when people will trust the good more. It also shows openness and willingness to improve. Hope Fika learns its lesson early. Hey Isman,

Great post. What you say is very true. Businesses cant expect everyone to like them. To only show the good comments will make readers question the authenticity of the posts. When you have the good and the bad, that’s when people will trust the good more. It also shows openness and willingness to improve.

Hope Fika learns its lesson early.

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