the bureaucratic nature of the organization is probably something that the employees themselves hate too, so if you really must blame someone blame Singpost, f**k their CEO/COO and not the rank and file employee.

After all the incidences with Singpost, I’ve learnt that you HAVE to be pro-active. If you’re expecting a parcel, check on it, and if you think there’s a problem, call immediately!

But one major problem I have with the postmen; of ALL branches. I feel it’s laziness. Whenver they have a large parcel or a registered item etc, that they have to bring up to your house and you are not around, they will just slot a piece of paper/card in your door.

9 out of 10 times, the paper will fly away. (happened to me just recently – my dad picked it up nearby by CHANCE!) So just call your nearest singpost and ask if there’s a parcel for you, cite your address.

I came home at 12am after a long day of school and my dad told me that a parcel for me was left outside the house, unattended at 2.30pm! No one was in the house to receive the delivery.

Geesh. Talk about professionalism!

I chanced upon your blog while searching for similar cases of lost mails by Singpost. I am glad there’s a venue for consumers to vent our frustrations at Singpost appalling delivery service.

I have been waiting for a parcel to be delivered to my home in Toa Payoh which was airmailed from Japan since 28th April 2010. It’s been more than 2 months and the parcel has not arrived.

The parcel contained some Dr Ci:Labo skincare products and other Japanese toiletries worth SGD$200. I believe there was a failed delivery attempt and the package was redirected to the post office or delivery base. No notice slip was left at my premises.

Emails and calls to the post office and Singpost customer service to get them to check on the parcel proved to be fruitless. All I got was the same old scripted replies telling me that there’s a possibility that the parcel has been returned to the sender if it is left uncollected for 10 days or they are unable to trace the package since it was an ordinary mail. Subsequent email to Singpost customer service was ignored and no response from them till now.

Doesn’t Singpost accord the same level of care and responsibility for non-registered mails? What’s the point of being a First World nation when our basic postal service system is Third World? What really bugs me is that my parcel might be deemed as “lost” even though Singpost has yet to classify it.

Judging from my past experiences, it seems like high value and bulky packages sent locally or from overseas are more likely to be misdelivered or lost in transit.

I am not sure whether our regulator IDA factor in the amount of lost mails in its yearly/ quarterly review of Singapore Post. I am sure the amount of mails lost per annum will be shockingly huge. I noticed there’s been a steady increase in lost mails in the recent months. The Postal Security Department should seriously look into this matter and shouldn’t rule out the possibility of internal pilferage (theft) and serious lapses in their delivery system as in the case of UK Royal Mail which was fined 11.4m pounds after regulators said it had failed to adequately protect mail from theft and damage . Perhaps a more stringent screening or background checks on Singpost subcontractors (3rd party delivery agents) is a good way to start.

As a consumer, we have the right to make non-performing service providers to play fair. I believe we should garner our rights and power to bring this matter to light to the public. I am preparing to lodge a formal complaint to IDA since it monitors and regulates Signpost yearly performance. Hopefully that will make Singpost to pull up its socks and get things done more efficiently.

Thanks

I’m not a regular web user, but my recent encounter with Singpost prompted me to look for other similar cases locally.

I have sent a US$400 branded to my seller in USA for an exchange, but my seller never received it. I took up the case with Singpost and they informed me that the item was lost by USPS in USA. The item was sent on 29 February, and the latest reply I got from Singpost is that they are still checking with USPS, it is already June now (4 months and Singpost is still checking) Singpost infmd that that if the item is lost, they will compensate a max. of S$68 under the Universal Postal Regulation.

Anyone knows how the postal regulation works ? Can they simply enforce this regulation and compensates only S$68 irrespective of the declared amount. Furthermore, no insurance service is provided for items to USA. Singpost even told me that I should have used another mode of delivery and not the registered post.

Does anyone can provide me advice on this. Thanks.

thank you!

I am sorry to hear about your situation, it is really no-win for you ya? This is the issue here where accountability is lacking. That is a clear-cut case for theft but yet, nothing can be proven or resolved. Consumers like you are on the losing end which is really confidence-deflating for dabbling in e-commerce.

I am sure there are blackhats in e-commerce everywhere. But to have Singapore blacklisted is really not what we want. It used to be that Singapore is really trusted, even Paypal got here first. I hope this trend does not continue downhill. It will suck when I need to buy rare records next time :(