I’ve had one of my Iherb packages lost by Singpost before and their staff couldn’t be bothered to even answer a query: they simply shot me a pre-generated reply. 

Also, Singpost seems to be getting worse by the years. I heard that people staying in Punggol or some other area have massive problems with lost mail. Almost every letter was lost, so handphone bills = possible disconnect, possible disruption of insurance policies and so on and Singpost doesn’t seem to care. 

Also, they’ve constantly misdelivered letters and packages to our address and when we complained and returned them, the people simply had them delivered back to us… ugh. Singpost seems to be doing so poorly, that these days sellers insist on registered mail.

And lastly, they’re so incompetent that even their staff member didn’t even know they sold local stamps. I’m serious… this was a staff who’d been working there for years and she was either half asleep on her job or just fooling around. She refused to sell me local stamps, claiming they didn’t exist. 

I called them (1605) again today. The service person said that the package was reported lost at the processing center by the relevant department and they requested an investigation from the police. She asked me to wait for three weeks for them to get the documents from the police before they decide how much to compensate me.

I still don’t know whether I can get a full compensation. Maybe I should just wait for the report from the police and see what’s next.

I found this post from Google. I’m facing a similar situation now. I had twelve parcels arrived at SingPost Processing Center (SPC) on 19 Dec 2011 together, and 11 of them were delivered to me on 22 Dec. However, one of them (A mobile phone 649 USD + 59 SGD GST) remains at the processing center as shown in the tracking record. There was no attempted delivery. On 13 Jan 2012, I was told by the service person at 1605 call center that the parcel may be lost at the processing center and they need 5 more working days to confirm this.

I did not buy any insurance for this item. The thing is that there was no attempted delivery for this item. It was lost at the SPC before any delivery. Could you tell me should I expect to get a full compensation in this case? Thanks.

The worst that i’ve seen is that they had the delivery truck breakdown (twice) as a reason not to delivery my package, at 7-9pm. Not sure if that is real reason or not but i finally got my package the next day. 

Usually i would track my package’s tracking number 3 – 4 times (am rather obsessed) a day (once it leaves the seller) to see if it had arrived in Singapore. Then i’ll check in the morning at about 9am – 10am if it’s with the delivery courier.

If i see that it indicates that it’s with the delivery courier at about 8.30-9.30am, then i’ll get a knock on the door at about 10.30am-12pm. If it indicates that it’s with the courier after 9.30am, i will get it in the afternoon. (I live in Sembawang, btw)

Personally i’ve yet to face any major problems with delivery from speedpost but it’s something that i hope not to face someday.

I can fully relate to your predicament and Singpost has more than once failed to delivery on their “promises”.

It all sounds too familiar when you mentioned that Singpost do not return calls.

The fact is that they do not, unless you do so.

Do Singpost communicate internally? The fact is that they do not, unless you help them to do so.

It is Christmas Eve today and I was checking on the status of my parcel from the USA.

I was told by the customer service lady over the phone that it would not be ready for delivery until Tuesday, December 27.

Because of this, I requested that the parcel be delivered to Sengkang post office on Tuesday so that I can pick it up from there just in case nobody is at home at the time of delivery.

However, a few hours later,  I got a hunch to check on the Track and Trace website.

Guess what? My parcel was now on delivery with the courier.

I called up Singpost again to verify that what I saw on the Track and Trace is correct and I was told that it is indeed and it would be delivered to my residential address instead of Sengkang Post Office.

I also checked with the customer service lady to see if my parcel can arrive between 4 to 5 pm as I have an appointment then and do not want to miss the parcel.

The customer service lady took down my number and told me she will try her best to find out for me although no promise was made.

(You are right. Nobody call me back.)

However, she mentioned that the parcel will be delivered before 6 pm.

As the parcel is something which I would like to have before Christmas, I decided to reschedule my appointment to stay home and wait for the parcel.

I waited till 6.30 pm before I step out of the house and there was still no sight of the postman.

When I got home at around 10.00 pm, there was no sight of postal slip and it was still reflected as “With Delivery Courier” in Singpost’s Track and Trace site.

This is a huge let down from Singpost and like I said, this is not the first time but this time, a simply apology would definitely be not enough for me.

I have written to Singpost about this and they will be getting a call from me first time Tuesday morning.

Someone has to be responsible for this.

Clement

In October, Pension Office sent my aunt her pension card TWICE and until today, she never received it.

I used to have so much faith in our postal system but with all the outsourcing and the size that it has grown to, whoever is in charge is very tardy with efficiency.

Wait 1week+ and still no updates on my account to ask me for payment. Had to call up vpost at 1605 to ask happened. Customer service checked their system and said my package did arrive but didnt come with the invoice so I had to manually scan and email them the invoice. Fine, if there’s no invoice, tell me so immediately, why key it into the system and do nothing until I have to call them up?

Pro tip: Do not use their ‘vEzy’ option of having them to declare for you. Because they are retarded. Stick to the ‘vFlex’ method so that you get to send them the invoice manually.

So I immediately emailed them my invoice. CustService said they will put in a request to expediate the process. Waited 3-4 more working days, still no update. Called 1605 again. CustService checked and said please resend invoices. Promise to put in request to speed up my case. Ok, so I resent again.

It’s been another 3-4 working days now. Called 1605 again as usual. I’m getting to know their staffand modus operandi very well now. This time, they checked the system and confirm that the invoices have been received, so she will put in a request to expediate blah blah… same old modus operandi..

What’s with their system of keying in useless updates instead of taking real action? What internal tracking system are they using? Facebook status updates? I’ll see how long this is going to take…

btw, I’ve used vpostusa a few years back. They actually packed someone else’s order together with mine! The box sat in my office for a few weeks before they sent someone to collect it back from me…

I’m ashamed to be holding singpost shares, I will have to get rid of their shares on the next upbounce… There’s obviously something wrong with their top management for tolerating such low performance in their workflows and staff. HIGHLY RECOMMEND A SELL!

The clay supplier pinged ponged me from one person to another until I heard nothing from them.  My package costed me equivalent of SG$330  which is roughly US$285.

I checked with Singpost too, but no reply.  I asked my bank for a refund but they said 90 days have passed since my online purchase.  So there was nothing I could do.

However, my most recent experience was with Singpost….a Philippine customer service staff who said he did not need any of my naked baby photo in order for them to give me a reply.  I had told him that I will go down to their office to settle the matter if email and phone calls cannot settle the matter.  He was courteous, fast and efficient and his name is Jose.  We finally sorted it out.  My brother was the one who signed for the package when he said he did not remember receiving it.  All that trouble for nothing!  lol