Social Media World Forum Asia 2010 : 22-23 September, Singapore

Ever wonder what’s the fuss about social media? Why is it important to understand social media’s impact on how we communicate and share information? And the fact that, just like the internet and email, the social and technological changes brought about by social media are irreversible?

Look Who’s Back

For the second year running, the folks from Six Degrees are back to present Social Media World Forum Asia 2010 in Singapore. This year’s event promises to be bigger than last year’s and will present a host of speakers from many sides of the social media story.

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Social Belonging (Not Money) is Key to Employee Brand Ambassadors on Social Media

Your Happy Employees Are Your Best Brand Ambassadors (And Social Media Can Help)

Brenda Neckvatal asked on LinkedIn Answers:

‘Can treating employees like customers increase job satisfaction?’

The Satisfied Employee

Here’s my initial response to Brenda’s question (with edits):

Peter Drucker said ‘management’s duty is to preserve the assets of the institution in its care’*. In that respect, all employees must be equally treated with the same care typically reserved for customers. In today’s information-producing workplaces, even more importance and care must be given to increasingly-mobile employees. Unlike the manual worker (who peddles his strength and energy), today’s information-driven employees retain their practice’s knowledge and developed skills and sought to bring them along to the next employer (and, in some cases, including knowledge of the ex-employer’s strategic and operational secrets).

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Twitter: Increasing Followers’ Count vs Building a Community

Rakesh Ojha asked this Twitter question on LinkedIn Answers recently:

A fair number of people on LinkedIn mentioned ‘Buy your Twitter followers on eBay’ and I totally agree with that. It is fairly easy to increase your followers count if you are really keen on doing that and there are published methodologies on how to go about doing it. An example, certain keywords that you tweet on will somehow automatically get you followers, for instance, ‘social media’, ‘holidays’ and the very popular ‘sex’.

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Facebook: It’s Not Privacy You Are Losing But Your Consumer’s Rights and Control

The hot topic of discussion in the social web right now is Facebook’s push towards becoming a more public platform and its ‘shenanigans’ with your privacy. There is now an organised movement (QuitFacebookDay.com) that has earmarked May 31st as D-Day. For a better idea of what has changed on Facebook, I suggest you have a look at the informative graphic below. PC World has a good article that outlines Facebook’s open social strategy too.

The Open Web is The Future Web

Without a doubt, I am all for an open web. I keep my Facebook profile public and I do not shy away from sharing most parts of my life on the web. I believe the more we are willing to share, the better our experience with the web will be and the more knowledgeable and useful the internet will become. Note this: I chose to be open.

I am blogging this in response to Daphne Maia’s own post ‘Privacy Has Been Long Dead. Mark Zuckerberg Didn’t Steal It’. Daphne made some great points that I agree big-heartedly, including:

• Facebook still remains a juggernaut in our lives. Our friends and family are in there and it is a great platform for businesses with over 400 million Facebook users to tap. How will we ever let go?
• Facebook is a “structured blog..within a big big community” and more (eg. games, online shopping, news, etc). I agree with Daphne here that Facebook’s main draw is its blog-like feature, a space to share with people on your network. There are really an abundance of things to do on Facebook. (FarmVille anyone?)
• ‘Facebook users need to learn how to: exercise gumption and exercise discretion’. I agree wholeheartedly. Very important. I have seen so many sharing failures on Twitter (an even more public platform) that I sometimes wonder if people ever realised they are being watched and read.

But my stand and opinion differ from Daphne’s here on on a large part of her observation and belief. Disclaimer (if one is required): Daphne and I are friends, online and in real life. Friends can disagree, yes? :)

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University of Chicago and My Literature Review: ‘Role of Social Media in Contemporary Marketing’

When Jason Parker wrote to ask if he could use an academic work of mine for his Social Media appreciation class at the University of Chicago Graham School of General Studies, I was thrilled. It also dawned upon me that social media is certainly worth all that time and effort.

How did Jason, Adjunct Professor at University of Chicago and Planning Director at Leo Burnett and quite possibly on the exact opposite of the world, discover ‘Role of Social Media in Contemporary Marketing’, an ‘obscure’ literature review I had completed only last September?

Social media.

And how did I make that happen?

Social media.

I had sowed ample digital opportunities where Jason and others could have found this piece of work. And this is how I did it.

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Being Relevant in a Constantly Changing World: BarCamp Singapore 4 and #NCT

Here is something different on this blog. My experiences, thoughts and learning over the last week.

#BarCampSG4

Last Saturday (21 Nov), I attended BarCamp Singapore 4, organised by Preetam Rai and Kelvin Quee. Sponsored and held at IDA Singapore (also co-sponsored by Yahoo! SG and Hackerspace.SG), BarCamp was open to all. This being my first attendance at a BarCamp, I was not too sure what to expect although I had some ideas, having read some accounts on previous BarCamps.

What is BarCamp? Read on Wikipedia.

BarCamp is Crowdsourcing

Just like the concept of crowdsourcing in social media, most of the topics of the day were suggested by the attendees (pasted on IDA’s wall as shown on photo to the right), then voted by attendees and eventually presented by the attendees. Anyone was free to present on any topic they fancied (technology, social media, creative arts, culture and social sciences) and there were really off-the-wall submissions including ‘How to Present Difficult Concepts to Lesser Beings’ by Coleman Yee (which I thoroughly enjoyed) and one that I rued I missed: Adrianna Tan’s ‘How to Hack Your Own Travel Channel Life’ (thank God for Slideshare). All in all, I enjoyed the sessions I attended, the learning and the impromptu discussions.

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Brands on the Social Web: Creating Mind Share Through Social Media

Updated 13/11: This post also appears as a guest blog post on Penn Olson.

I was recently reading an early chapter of Al and Laura Ries’ ‘The Origin of Brands’ and was struck by this concept:

The world’s best and long-lasting brands were typically created by a divergence from an existing product category and that these brands continue to survive not because of their ‘share of market’ but for being first in the mind of consumers.

Consider these examples of divergence and its disregard for market size of the day:

• What was the size of the cola market the day Coca Cola was launched?
• What was the market size of Mac users when Apple launched their Apple I system?
• How about the size of the personal computer market the day Microsoft launched their MS-DOS platform?
• And when McDonald first introduced the fast-food hamburger to the American public, what was the size of the fast-food market?

The answer to these questions: Zero.

However, these brands have proven they have what it takes to survive and prosper all these years. So, why is this possible?
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