I have dealt with large scale movement of packages between countries, so I have perused the 700+ pages of UPU regulation

USA Post must be involved because it is the SOP of international postal union that claims will be dealt with from the sender’s side, and the postal authority doing all the compensation will be from sender side not the receiver side, no matter where the mail is lost as long as the package/mail have not been received by the recipient. Even when it is lost at destination country’s sorting facilities, etc. This is because any insurance option (if purchased — optional in many countries) is dealt by the sender’s postal administration…

I do agree though that singpost could have served the customer better and explained this more..

I think they are making empty promises, best case is they are waiting from the foreign postal admin to inform them, worst case is they really do nothing loh..

I’ve had one of my Iherb packages lost by Singpost before and their staff couldn’t be bothered to even answer a query: they simply shot me a pre-generated reply. 

Also, Singpost seems to be getting worse by the years. I heard that people staying in Punggol or some other area have massive problems with lost mail. Almost every letter was lost, so handphone bills = possible disconnect, possible disruption of insurance policies and so on and Singpost doesn’t seem to care. 

Also, they’ve constantly misdelivered letters and packages to our address and when we complained and returned them, the people simply had them delivered back to us… ugh. Singpost seems to be doing so poorly, that these days sellers insist on registered mail.

And lastly, they’re so incompetent that even their staff member didn’t even know they sold local stamps. I’m serious… this was a staff who’d been working there for years and she was either half asleep on her job or just fooling around. She refused to sell me local stamps, claiming they didn’t exist. 

I called them (1605) again today. The service person said that the package was reported lost at the processing center by the relevant department and they requested an investigation from the police. She asked me to wait for three weeks for them to get the documents from the police before they decide how much to compensate me.

I still don’t know whether I can get a full compensation. Maybe I should just wait for the report from the police and see what’s next.

I found this post from Google. I’m facing a similar situation now. I had twelve parcels arrived at SingPost Processing Center (SPC) on 19 Dec 2011 together, and 11 of them were delivered to me on 22 Dec. However, one of them (A mobile phone 649 USD + 59 SGD GST) remains at the processing center as shown in the tracking record. There was no attempted delivery. On 13 Jan 2012, I was told by the service person at 1605 call center that the parcel may be lost at the processing center and they need 5 more working days to confirm this.

I did not buy any insurance for this item. The thing is that there was no attempted delivery for this item. It was lost at the SPC before any delivery. Could you tell me should I expect to get a full compensation in this case? Thanks.

The worst that i’ve seen is that they had the delivery truck breakdown (twice) as a reason not to delivery my package, at 7-9pm. Not sure if that is real reason or not but i finally got my package the next day. 

Usually i would track my package’s tracking number 3 – 4 times (am rather obsessed) a day (once it leaves the seller) to see if it had arrived in Singapore. Then i’ll check in the morning at about 9am – 10am if it’s with the delivery courier.

If i see that it indicates that it’s with the delivery courier at about 8.30-9.30am, then i’ll get a knock on the door at about 10.30am-12pm. If it indicates that it’s with the courier after 9.30am, i will get it in the afternoon. (I live in Sembawang, btw)

Personally i’ve yet to face any major problems with delivery from speedpost but it’s something that i hope not to face someday.