Complaints are Healthy, Positive and Good for Business
Posted: July 25th, 2010 | Author: Isman Tanuri | Filed under: Customer Service, People Development | Tags: Business, clients, complain, complaining, complaints, customers, healthy, positive, singaporeans | View Comments| This post first appeared in an internal employee ‘email-cast’ by yours truly. Adapted for general reading. |
Singaporeans like to complain, right?
We complain about everything! Why is it flooding in Orchard Road? Why are MRT fares expensive? Why watching World Cup on cable is so expensive? Why is the weather so hot/cold? Okay lah, let’s say we call these: ‘feedback‘.
Now look at the photo on the right. This is the message from the video display screens around Gatwick Airport in London:
| ‘Are you on Twitter? Get in touch with us @Gatwick_Airport and let us know about your experience at Gatwick today.’
Isn’t this the perfect airport for Singaporeans!? The airport that gives you the license to complain all you want! |
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