July 25th, 2010 — 10:24am
Ever wonder what’s the fuss about social media? Why is it important to understand social media’s impact on how we communicate and share information? And the fact that, just like the internet and email, the social and technological changes brought about by social media are irreversible?
Look Who’s Back
For the second year running, the folks from Six Degrees are back to present Social Media World Forum Asia 2010 in Singapore. This year’s event promises to be bigger than last year’s and will present a host of speakers from many sides of the social media story.
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Comment » | Social Media
July 22nd, 2010 — 11:31am
Daniel Pink has a big compelling statement to make:
There’s a mismatch between what science knows
and what business does. |
Pink is the author of the best-selling book ‘Drive: The Surprising Truth of What Motivates Us’, a study that argues long-held conventional beliefs in human motivation are actually hampering effective, high performance.
This is a continuation on my series of posts that discusses the intrinsic needs of employees in a new social environment that is increasingly connected through digital means and how businesses can relook its stance on employees’ engagement in social media and derive positive branding opportunities along the way. Pink’s works and ideas have been a huge recent inspiration and motivation for me to continue discussing the need of social engagement through digital means, especially within organisations, in achieving business objectives.
Now what exactly does science knows and business is doing wrong?
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Comment » | Business, Management & Leadership, People Development
July 12th, 2010 — 12:00pm
Brenda Neckvatal asked on LinkedIn Answers:
‘Can treating employees like customers increase job satisfaction?’
The Satisfied Employee
Here’s my initial response to Brenda’s question (with edits):
| It is crucial that we treat employees as ‘internal customers‘. Making that differentiation can make a lot of difference to how they perceive their jobs/roles and contribution to the company. Job satisfaction will equate to retaining of talents and knowledge assets, which is something a lot of managers are grappling with (especially in a positive economy). |
Peter Drucker said ‘management’s duty is to preserve the assets of the institution in its care’*. In that respect, all employees must be equally treated with the same care typically reserved for customers. In today’s information-producing workplaces, even more importance and care must be given to increasingly-mobile employees. Unlike the manual worker (who peddles his strength and energy), today’s information-driven employees retain their practice’s knowledge and developed skills and sought to bring them along to the next employer (and, in some cases, including knowledge of the ex-employer’s strategic and operational secrets).
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1 comment » | Branding, Management & Leadership, Social Media
