Singapore Post Lost My Wife’s US$400 Parcel And Does Not Care

Posted: January 28th, 2010 | Author: Isman Tanuri | Filed under: Business, Customer Service, The Customer | Tags: Business, Customer Service, lost, parcel, postal, service quality, Singapore Post, Singpost, Social Media, USPS | View Comments

Post Updated: 5 May, see end of post

Are we really a First World country with a world-class service industry serving the economy? Certainly not if our still unresolved issue with Singapore Post (SingPost) is a yardstick for measurement. A simple request for Singapore Post to re-deliver my wife’s parcel (containing online purchases of clothes from Forever 21) has dragged on for almost 3 weeks with no end in sight. Much worse is the customer service treatment we have been receiving at the hands of this monopolistic (we don’t really have a choice, do we?) Singaporean postal service. Truth is: no one at SingPost seems to care!