a groovyweb

When Jason Parker wrote to ask if he could use an academic work of mine for his Social Media appreciation class at the University of Chicago Graham School of General Studies, I was thrilled. It also dawned upon me that social media is certainly worth all that time and effort.

How did Jason, Adjunct Professor at University of Chicago and Planning Director at Leo Burnett and quite possibly on the exact opposite of the world, discover ‘Role of Social Media in Contemporary Marketing’, an ‘obscure’ literature review I had completed only last September?

Social media.

And how did I make that happen?

Social media.

I had sowed ample digital opportunities where Jason and others could have found this piece of work. And this is how I did it.

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Post Updated: 5 May, see end of post

Are we really a First World country with a world-class service industry serving the economy? Certainly not if our still unresolved issue with Singapore Post (SingPost) is a yardstick for measurement. A simple request for Singapore Post to re-deliver my wife’s parcel (containing online purchases of clothes from Forever 21) has dragged on for almost 3 weeks with no end in sight. Much worse is the customer service treatment we have been receiving at the hands of this monopolistic (we don’t really have a choice, do we?) Singaporean postal service. Truth is: no one at SingPost seems to care!

Here is something different on this blog. My experiences, thoughts and learning over the last week.

#BarCampSG4

Last Saturday (21 Nov), I attended BarCamp Singapore 4, organised by Preetam Rai and Kelvin Quee. Sponsored and held at IDA Singapore (also co-sponsored by Yahoo! SG and Hackerspace.SG), BarCamp was open to all. This being my first attendance at a BarCamp, I was not too sure what to expect although I had some ideas, having read some accounts on previous BarCamps.

What is BarCamp? Read on Wikipedia.

BarCamp is Crowdsourcing

Just like the concept of crowdsourcing in social media, most of the topics of the day were suggested by the attendees (pasted on IDA’s wall as shown on photo to the right), then voted by attendees and eventually presented by the attendees. Anyone was free to present on any topic they fancied (technology, social media, creative arts, culture and social sciences) and there were really off-the-wall submissions including ‘How to Present Difficult Concepts to Lesser Beings’ by Coleman Yee (which I thoroughly enjoyed) and one that I rued I missed: Adrianna Tan’s ‘How to Hack Your Own Travel Channel Life’ (thank God for Slideshare). All in all, I enjoyed the sessions I attended, the learning and the impromptu discussions.

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I am almost finished setting up this blog and happy to welcome you to my new domain!

Why I Went Self-Hosted?

I felt constrained being on the WordPress.com platform at http://groovygenie.wordpress.com, although it is a simple and easy to use blogging platform. The inability to customise themes or add plugins to WordPress.com really felt punishing and suffocated the geek in me. I had to break free!

Web Analytics is Dope

But most importantly, I would like to deepen my learning in web analytics and the only way to do this is to have control over my blog, this blog. I see this as a worthwhile investment, got to walk the talk, baby!

Vanity is Evil

Then again, a really nice URL to call my own is pretty sweet as well! I am using Host Gator for my hosting needs. Highly recommended by tweeples.

Well, things have been going swimmingly well so far, so if anyone need some pointers on setting up your self-hosted WordPress, I am happy to share! Drop me a mail or tweet me anytime.

So I welcome you to the new A GroovyWeb by Isman Tanuri! Do stick around ya’ll!

Yours sincerely,

The Groove Master

Updated 13/11: This post also appears as a guest blog post on Penn Olson.

I was recently reading an early chapter of Al and Laura Ries’ ‘The Origin of Brands’ and was struck by this concept:

The world’s best and long-lasting brands were typically created by a divergence from an existing product category and that these brands continue to survive not because of their ‘share of market’ but for being first in the mind of consumers.

Consider these examples of divergence and its disregard for market size of the day:

• What was the size of the cola market the day Coca Cola was launched?
• What was the market size of Mac users when Apple launched their Apple I system?
• How about the size of the personal computer market the day Microsoft launched their MS-DOS platform?
• And when McDonald first introduced the fast-food hamburger to the American public, what was the size of the fast-food market?

The answer to these questions: Zero.

However, these brands have proven they have what it takes to survive and prosper all these years. So, why is this possible?
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Talk about itself. All the time. David Meerman Scott has something to say about this.

Writer’s Note: Hundred Trees is a condominium development in Singapore. Hundred Trees is on Twitter and Facebook. Please note that I have personally seen @hundredtrees reply to tweets previously (if you don’t see any in their current timeline). Credit to @hundredtrees for being social when it mattered.

So what should brands do instead?
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The importance of online branding is, without doubt, equally applicable for both businesses and individuals. With increased emphasis on branding through digital marketing efforts and social media engagement these days, the need for reputation management and preservation becomes critical. One wrong move or erratic online behavour may spell public relations disaster, brand damage or, worse, the loss of customer/community trust (trust creates loyalty). The following is a case study on Monster.com.sg (or perhaps an “authorised agent”) that highlights an online practice that is both unconventional and inappropriate on many counts.

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Recently I was asked this question ‘Tell me why Wisma Atria should have a Twitter account’. Wisma Atria is a major mall on Orchard Road, Singapore that has pretty much reinvented itself with a facade change and cool-factor repositioning. A quick check shows that Wisma Atria is already on Twitter although I can’t be sure if that is indeed Wisma’s or a Twitter-squatter. Looks derelict to me (with 4 dubious followers) and 0 tweets.

There are many things that a business can achieve on Twitter and on social media in general, including close interaction with customers, shouting out ads, news and discounts, content distribution and much more. Brand reputation management is also a real possibility if Twitter is set up to alert.

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